Contact information

VEZENTA — Contact Information & Customer Support

Last Updated: 10 August 2026

At VEZENTA, we believe premium products deserve premium customer service. Whether you have a question about our leather wallets, need assistance with an order, require help with delivery, or want to discuss a return or refund, our customer-support team is here to assist you.

1. Brand & Business Information

Brand Name: VEZENTA
Operated By: Tanur Creations
Business Type: Premium Leather Goods / E-commerce
Country: India

Official Website: www.vezenta.com

Customer Support Email: info@vezenta.com
Order Support Email: info@vezenta.com
WhatsApp/Phone: +91 9479927886
Business Address: XUIII,BLOCK A,GREATER NOIDA,DISTRICT GAUTAM BUDH NAGAR,UP,INDIA,PIN CODE--201310

GSTIN: 09AIZPJ4816G1ZQ

2. Customer Support

For assistance with your VEZENTA purchase, you may contact us regarding:

  • Product information

  • Order confirmation

  • Order status

  • Payment-related queries

  • Cash on Delivery (COD)

  • Shipping and delivery

  • Product availability

  • Returns and refunds

  • Replacement requests

  • Damaged or defective products

  • Exchange requests

  • Warranty-related queries, if applicable

  • General product and brand enquiries

Please mention your Order ID whenever contacting us regarding an existing purchase. This helps us resolve your query more quickly.

3. Customer Support Hours

Monday to Saturday: 10:00 AM – 6:00 PM IST
Sunday & Public Holidays: Closed

Messages received outside support hours will normally be addressed on the next business day.

During sales, product launches, festivals or periods of unusually high order volume, response times may be longer.

4. Email Support

For general enquiries:

Email: info@vezenta.com

For order-related matters:

Email: info@vezenta.com

When contacting us, please provide:

Order ID:
Name:
Registered Mobile Number:
Email Address:
Nature of Query:
Relevant Photographs/Videos: (if applicable)

We recommend using the email address associated with your order whenever possible.

5. WhatsApp / Phone Support

WhatsApp: [+91 XXXXX XXXXX]
Customer Support: [+91 XXXXX XXXXX]

WhatsApp or phone support may be used for:

  • Order assistance

  • Delivery updates

  • Product queries

  • COD verification

  • Return/replacement assistance

For security reasons, VEZENTA will never ask customers to share their OTP, CVV, UPI PIN, ATM PIN, internet-banking password or complete card details.

6. Order Support

For faster assistance regarding an existing order, please keep your Order ID available.

Depending on the nature of your enquiry, we may request:

  • Order confirmation

  • Delivery address

  • Product photographs

  • Packaging photographs

  • Unboxing video

  • Payment details or transaction reference, where appropriate

Please do not send sensitive banking credentials or passwords.

7. Returns, Refunds & Replacements

For returns, refunds or replacement requests, please refer to our Return & Refund Policy.

Customers should contact VEZENTA within the applicable period mentioned in that policy.

For damaged, defective or incorrect products, photographs and/or an unboxing video may be requested to help us investigate the matter.

8. Shipping & Delivery Queries

For delivery-related assistance, please provide your Order ID and tracking information, if available.

Our team can assist with queries relating to:

  • Dispatch status

  • Courier tracking

  • Delivery delays

  • Failed delivery attempts

  • Address-related issues

  • Damaged or tampered packages

  • Undelivered shipments

For complete information, please refer to our Shipping Policy.

9. Product Enquiries

Our customer-support team can assist with information regarding:

  • Leather and product specifications

  • Available colours

  • Dimensions

  • Card capacity

  • RFID features

  • Packaging

  • Product care

  • Availability

  • Suitable gifting options

Because leather is a natural material, slight variations in colour, texture and grain may occur between individual products.

10. Business & Wholesale Enquiries

For wholesale, corporate gifting, bulk purchases, distribution or business partnerships:

Email: info@vezenta.com

Please include:

  • Company/Organisation name

  • Contact person

  • Required quantity

  • Product/colour preference

  • Delivery location

  • Expected purchase timeline

Our team will respond with the relevant information and commercial terms.

11. Media & Collaboration Enquiries

For media, influencer, content-creator, photography or brand collaboration enquiries:

Email: info@vezenta.com

Please include details of your proposal, brand/profile information and proposed collaboration.

12. Legal & Intellectual Property Enquiries

For legal notices, trademark matters, copyright concerns or intellectual-property enquiries:

Email: info@vezenta.com

Please provide sufficient details regarding the matter so that it can be reviewed appropriately.

13. Security & Fraud Awareness

VEZENTA takes customer security seriously.

VEZENTA will never request:

  • OTP for receiving a refund

  • UPI PIN

  • ATM PIN

  • CVV

  • Internet-banking password

  • Complete card credentials

  • Passwords for your payment accounts

Be cautious of individuals or websites impersonating VEZENTA.

For your security, please use only the official contact details published on the VEZENTA website.

If you suspect fraudulent activity involving someone claiming to represent VEZENTA, please contact us immediately.

14. Response Time

We aim to respond to customer enquiries as promptly as reasonably possible.

Most standard enquiries will normally receive a response within 1–2 business days.

Complex cases involving courier investigations, payment providers, returns or product inspections may require additional time.

15. Official Communication

VEZENTA may contact customers through authorised channels for legitimate purposes, including:

Email • Phone • SMS • WhatsApp

Such communication may relate to:

  • Order confirmation

  • COD verification

  • Payment status

  • Dispatch

  • Delivery

  • Returns/replacements

  • Customer support

Customers should remain alert to fraudulent communications and verify suspicious requests through our official contact channels.

VEZENTA Customer Care Promise

Premium Product. Premium Experience. Personalised Support.

At VEZENTA, our relationship with the customer does not end after checkout. From product selection to delivery and after-sales assistance, we aim to provide a professional, transparent and premium customer experience.

VEZENTA — Crafted Beyond Luxury

Premium Leather • Timeless Design • Exceptional Craftsmanship

Contact VEZENTA

VEZENTA
Operated by: Tanur Creations
India

📧 Customer Support: info@vezenta.com

📦 Order Support: info@vezenta.com
📱 WhatsApp: +91 9479927886
☎️ Phone: +91 9479927886
🏢 Business Address: XUIII,BLOCK A,GREATER NOIDA,DISTRICT GAUTAM BUDH NAGAR,UP,INDIA,PIN CODE--201310
🧾 GSTIN: 09AIZPJ4816G1ZQ

Support Hours: Monday–Saturday, 10:00 AM–6:00 PM IST

Please replace all bracketed information with your actual VEZENTA business details before publishing this page on Shopify.