Terms of service

VEZENTA — Terms of Service

Last Updated: 10 August 2026

Welcome to VEZENTA. These Terms of Service (“Terms”) govern your access to and use of the VEZENTA website, including browsing, purchasing products, creating an account, and using any services made available through the website.

By accessing or using our website, you acknowledge that you have read, understood and agreed to these Terms. If you do not agree with these Terms, please do not use the website.

1. About VEZENTA

VEZENTA is a premium leather goods brand operated by Tanur Creations (“VEZENTA,” “we,” “us,” “our”).

Our website provides customers with information about our products and allows eligible customers to purchase VEZENTA products online.

2. Eligibility

By using this website or placing an order, you represent that:

  • You are legally capable of entering into a binding agreement under applicable law.

  • The information you provide is accurate and complete.

  • You will use the website only for lawful purposes.

  • You will not use the website to engage in fraudulent, abusive or unlawful activities.

If you are purchasing on behalf of another person or organisation, you confirm that you have the authority to do so.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs and other information displayed on our website are accurate.

However:

  • Actual colours may vary slightly depending on lighting, photography and your device/display settings.

  • Leather is a natural material and may have variations in grain, texture, shade and natural markings.

  • Minor variations in leather appearance are natural characteristics and should not automatically be considered defects.

  • Product dimensions and specifications may have minor manufacturing tolerances.

Such characteristics do not affect the intended functionality or quality of the product.

4. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit quantities available for purchase.

  • Discontinue products or particular colours/variants.

  • Modify product specifications or packaging.

  • Refuse or cancel an order where necessary.

If an order is accepted but the product subsequently becomes unavailable, we will inform you and provide an appropriate resolution, including a refund where applicable.

5. Prices

Product prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.

Prices may change without prior notice. However, the price applicable to an order will generally be the price displayed at the time the order is placed, subject to obvious pricing errors.

Applicable taxes, shipping charges, COD charges or other applicable charges will be displayed during checkout where applicable.

6. Orders

Placing an order constitutes an offer to purchase the selected product.

After placing an order, you may receive an order acknowledgement. This acknowledgement does not necessarily constitute final acceptance of the order.

VEZENTA reserves the right to accept, reject or cancel an order in circumstances including:

  • Product unavailability

  • Incorrect pricing or product information

  • Suspected fraudulent activity

  • Incomplete or inaccurate customer information

  • Delivery/serviceability limitations

  • Payment or transaction issues

If we cancel an order for which payment has already been received, the applicable amount will be refunded through an appropriate payment method.

7. Order Verification

For security and fraud-prevention purposes, VEZENTA may verify certain orders.

Verification may be conducted through:

  • Phone

  • SMS

  • Email

  • WhatsApp or other permitted communication channels

For certain high-value, COD or unusual orders, additional verification or advance payment may be required.

8. Cash on Delivery

COD may be available for eligible products, order values and delivery locations.

COD orders may be subject to verification before dispatch.

Customers are responsible for providing an accurate delivery address and valid contact information and for accepting the shipment when delivered.

Repeated refusal or non-acceptance of COD orders may result in COD being restricted for future purchases.

9. Payments

Payments may be processed through third-party payment gateways or other payment service providers.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

VEZENTA does not ordinarily store complete card, banking or other sensitive payment credentials on its own systems where payment processing is handled by third-party payment providers.

Payment transactions may be subject to the terms and privacy policies of the applicable payment provider.

10. Shipping & Delivery

We aim to dispatch and deliver orders within the estimated timeframe communicated at checkout or through order updates.

Delivery times may vary because of:

  • Location

  • Courier serviceability

  • Weather

  • Public holidays

  • Operational disruptions

  • Force majeure events

  • Other circumstances beyond our reasonable control

An estimated delivery date is not a guarantee unless expressly stated otherwise.

Customers are responsible for providing complete and accurate delivery information.

11. Returns, Refunds & Exchanges

Returns, refunds and exchanges are governed by our Return & Refund Policy, which forms part of these Terms.

Please review the applicable policy before placing an order.

Products must generally satisfy the applicable eligibility requirements, including being unused and returned with original packaging where required.

12. Promotions & Discount Codes

VEZENTA may occasionally offer promotional campaigns, discount codes or special offers.

Unless specifically stated:

  • Promotions cannot be combined.

  • Promotional offers may have separate terms.

  • Discount codes may have expiry dates.

  • Certain products may be excluded.

  • VEZENTA reserves the right to withdraw or modify a promotion where reasonably necessary.

13. Intellectual Property

All content on the VEZENTA website, including:

  • VEZENTA name and branding

  • Logos

  • Product photographs

  • Product descriptions

  • Graphics

  • Website design

  • Text

  • Videos

  • Marketing materials

is owned by or licensed to VEZENTA/Tanur Creations and may be protected under applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit our content without prior written permission.

14. Use of the Website

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorised access to our systems.

  • Introduce malicious code, viruses or harmful software.

  • Scrape, copy or reproduce website content for commercial purposes without permission.

  • Interfere with website security or functionality.

  • Submit false, misleading or fraudulent information.

  • Use automated systems to abuse website functionality.

We reserve the right to restrict or terminate access where misuse is suspected.

15. Customer Reviews & User Content

If you submit a review, photograph, testimonial or other content to VEZENTA, you represent that:

  • You have the right to submit it.

  • It does not infringe another person's rights.

  • It is not unlawful, defamatory, misleading or abusive.

By submitting content, you grant VEZENTA a non-exclusive, royalty-free right to use, reproduce, display and publish that content for legitimate marketing and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

16. Third-Party Services

Our website may use third-party services, including:

  • Payment gateways

  • Shipping and logistics providers

  • Analytics services

  • Marketing platforms

  • Customer-support tools

  • Social-media integrations

Your use of such services may be subject to their respective terms and policies.

VEZENTA is not responsible for the independent practices or availability of third-party services.

17. Website Availability

We endeavour to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available without interruption

  • Error-free

  • Free from technical issues

  • Free from viruses or other harmful components

Temporary interruptions may occur because of maintenance, upgrades, technical problems or circumstances beyond our control.

18. Disclaimer

To the maximum extent permitted by applicable law, the website and its content are provided on an “as available” basis.

We make reasonable efforts to provide accurate product information but do not guarantee that every piece of information will always be complete, current or error-free.

Nothing in these Terms excludes or limits any consumer rights or legal protections that cannot lawfully be excluded or limited.

19. Limitation of Liability

To the maximum extent permitted by applicable law, VEZENTA/Tanur Creations will not be responsible for indirect, incidental, special or consequential losses arising from the use of the website or purchase of products.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded under applicable Indian law.

20. Force Majeure

VEZENTA will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Fire

  • Epidemics or pandemics

  • War

  • Civil unrest

  • Government restrictions

  • Strikes

  • Transportation disruptions

  • Courier disruptions

  • Internet or telecommunications failures

Where reasonably possible, we will take appropriate steps to minimise the impact.

21. Privacy

Your use of the VEZENTA website is also governed by our Privacy Policy.

We collect and process personal information in accordance with applicable law and our Privacy Policy.

22. Changes to These Terms

VEZENTA may update these Terms from time to time to reflect changes in our services, business practices or applicable legal requirements.

The updated Terms will be published on this page with a revised “Last Updated” date.

Your continued use of the website after an update constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

23. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the business of VEZENTA/Tanur Creations, subject to applicable consumer-protection and other mandatory legal provisions.

24. Contact Us

For questions regarding these Terms, orders, products or customer support, please contact:

VEZENTA
Operated by: Tanur Creations
Email: info@vezenta.com
WhatsApp: +91 9479927886
Business Address: XUIII,BLOCK A,GREATER NOIDA,DISTRICT GAUTAM BUDH NAGAR,UP,INDIA,PIN CODE--201310
Website: www.vezenta.com

VEZENTA — Crafted Beyond Luxury

Premium Leather. Timeless Design. Everyday Elegance.