Refund policy

VEZENTA — Return & Refund Policy

Last Updated: 10 August 2026

At VEZENTA, we take pride in offering premium leather products crafted with attention to detail, quality and presentation. We want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, incorrect or does not meet the applicable return conditions below, we are here to help.

1. Return Eligibility

We accept returns or replacement requests for eligible products when:

  • The product is damaged or defective when received.

  • You have received a wrong product, colour or variant.

  • The product has a manufacturing defect.

  • The product is materially different from the product description or specifications displayed on our website.

To be eligible, the product must be returned in unused, unworn and original condition, with all original packaging, tags, inserts and accessories intact.

Important

Leather is a natural material. Minor variations in colour, grain pattern, texture and natural markings are inherent characteristics of genuine leather and are not considered manufacturing defects. These variations make every VEZENTA product unique.

2. Return Request Period

Please contact us within 7 days of receiving your order if you wish to report an eligible issue.

For damaged, defective or incorrect products, please contact us as soon as possible after delivery.

Return requests submitted after the applicable period may not be accepted.

3. Unboxing Video Recommended

For your protection and to help us resolve damaged or incorrect-order claims efficiently, we strongly recommend recording a continuous unboxing video from the moment the sealed package is opened.

The video should clearly show:

  • The shipping package

  • Shipping label

  • Packaging condition

  • Product and accessories

  • Any damage, defect or incorrect item

For certain claims, VEZENTA may request photographs or an unboxing video before approving a return or replacement.

4. Products That Cannot Be Returned

Returns may not be accepted for:

  • Products that have been used, worn, altered or damaged after delivery

  • Products with scratches, stains, cuts, marks or other damage caused after delivery

  • Products with removed, damaged or missing tags

  • Products returned without original packaging

  • Products damaged due to improper handling, storage or use

  • Personalised, customised or specially made products, unless defective or incorrectly supplied

  • Products returned without prior approval from VEZENTA

5. Return Approval

A return request does not automatically mean that the return has been approved.

After receiving your request, VEZENTA may review the photographs, videos and order details. If approved, we will provide return instructions.

Please do not send a product back without receiving return instructions from VEZENTA.

6. Replacement

Where an eligible product is defective, damaged or incorrectly supplied, VEZENTA may, at its discretion and subject to availability:

  • Replace the product with the same product/variant; or

  • Offer another appropriate resolution where replacement is not possible.

Replacement is subject to product availability.

7. Refunds

If a refund is approved, the refund will generally be processed after the returned product has been received and inspected.

The refund will normally be made to the original payment method, subject to applicable payment-provider and banking procedures.

For eligible Cash on Delivery orders, VEZENTA may request valid bank-account/UPI details to process an approved refund.

Refund processing time may vary depending on the payment gateway, bank or financial institution.

8. Return Shipping

If the return is due to a wrong product, manufacturing defect or damage attributable to VEZENTA, reasonable return shipping costs may be borne by VEZENTA, subject to verification and approval.

If a return is requested for reasons not covered by this policy, VEZENTA may decline the return or deduct applicable shipping/handling costs from any approved refund.

9. Exchange

If you wish to exchange a product for a different colour or variant, the request will be subject to:

  • Product eligibility

  • Availability

  • Return-condition requirements

  • Applicable shipping or price differences

An exchange is not guaranteed unless confirmed by VEZENTA.

10. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

If an order has already been processed, packed or shipped, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.

11. Delivery Refusal

Customers are requested not to refuse delivery without a valid reason.

For COD orders, repeated refusal or non-acceptance of shipments may affect future COD availability.

If a shipment is returned to VEZENTA because of customer-related reasons such as an incorrect address, unavailable recipient or repeated delivery failure, any subsequent reshipment may be subject to additional shipping charges.

12. Damaged Package at Delivery

If the package appears severely damaged, opened or tampered with at the time of delivery, please:

  1. Take photographs of the package.

  2. Record an unboxing video where possible.

  3. Contact VEZENTA promptly.

  4. Do not discard the packaging until the issue is resolved.

13. Refund Exclusions

Refunds will not normally be provided for:

  • Change of mind after purchase, unless specifically permitted by the applicable offer/return terms.

  • Normal leather characteristics such as natural grain variations.

  • Minor colour differences caused by photography, lighting or individual screen settings.

  • Normal signs of use or wear.

  • Damage caused by misuse, negligence or improper storage.

  • Products modified or repaired by someone other than VEZENTA or an authorised service provider.

14. Promotional & Discounted Orders

Products purchased during special promotions, clearance sales or with promotional discounts may be subject to additional return/exchange conditions clearly mentioned at the time of purchase.

Nothing in this policy is intended to restrict any mandatory rights available to consumers under applicable Indian law.

15. How to Request a Return or Refund

Please contact VEZENTA through the customer-support contact details provided on our website and mention:

Order Number:
Customer Name:
Registered Mobile/Email:
Product Name:
Reason for Return:
Photographs/Video:

Our team will review the request and provide the next steps.

VEZENTA Promise

We believe premium products deserve premium service.

Every VEZENTA wallet is prepared with care, inspected before dispatch and presented in premium packaging. If something goes wrong with your eligible order, our goal is to resolve the matter fairly, transparently and efficiently.

VEZENTA — Crafted Beyond Luxury.