Shipping policy

VEZENTA — Shipping Policy

Last Updated: 10 August 2026

At VEZENTA, we believe a premium product should be accompanied by a premium delivery experience. Every order is carefully checked, securely packed and prepared for safe delivery to your doorstep.

This Shipping Policy explains how we process, dispatch and deliver VEZENTA orders within India.

1. Shipping Coverage

VEZENTA currently offers delivery across India, subject to courier serviceability.

We may expand our delivery coverage to international destinations in the future. International shipping, customs duties and taxes will be governed by separate terms applicable to the destination country.

2. Order Processing

After successful order placement and payment/verification, your order will be prepared for dispatch.

Typical processing time

1–2 business days

During product launches, promotional campaigns, holidays or periods of unusually high order volume, processing may take slightly longer.

Orders are generally processed on business days, excluding Sundays and public holidays.

3. Delivery Time

Once dispatched, orders are generally delivered within:

3–7 business days, depending on the destination and courier serviceability.

Remote and less-accessible locations may require additional time.

The delivery timeline shown at checkout or communicated through your order updates should be treated as the most relevant estimated delivery timeframe.

Delivery timelines are estimates and are not guaranteed, as delays may occur because of circumstances beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the order is placed.

VEZENTA may offer:

  • Free shipping on qualifying orders

  • Promotional free-shipping offers

  • Standard paid shipping

  • Location-based shipping charges

Shipping charges may vary depending on order value, destination, promotional offers and courier serviceability.

5. Free Shipping

From time to time, VEZENTA may offer free shipping on eligible orders.

Any minimum order value or other conditions applicable to a free-shipping offer will be clearly communicated on the website or at checkout.

Free shipping offers may be modified or withdrawn without prior notice, subject to applicable law.

6. Order Tracking

Once your order has been dispatched, we may provide a shipping confirmation and tracking information through email, SMS, WhatsApp or other available communication channels.

You can use the tracking information to monitor the progress of your shipment.

Please note that tracking information may take some time to become active after the courier collects the package.

7. Accurate Delivery Information

Customers are responsible for providing accurate delivery details, including:

  • Full name

  • Complete postal address

  • City

  • State

  • PIN code

  • Valid mobile number

VEZENTA will not be responsible for delays, failed delivery or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

8. Delivery Attempts

Our courier partner may make multiple delivery attempts depending on its operational procedures.

Please ensure that someone is available at the delivery address to receive the shipment.

If an order cannot be delivered because of:

  • Customer unavailable

  • Incorrect address

  • Incorrect PIN code

  • Invalid phone number

  • Repeated delivery failure

  • Customer refusal

  • Customer-requested delivery changes

the shipment may be returned to VEZENTA.

Any reshipment may be subject to applicable additional shipping charges.

9. Cash on Delivery Orders

COD may be available for eligible orders and serviceable locations.

COD orders may be subject to verification before dispatch.

Customers should ensure that the recipient is available to receive the shipment and pay the applicable amount at the time of delivery.

Repeated refusal or non-acceptance of COD orders may affect future COD availability.

10. Packaging

Every VEZENTA product is carefully inspected and securely packed before dispatch.

Our packaging is designed to:

  • Protect the leather product during transportation

  • Maintain the premium presentation of the product

  • Minimise the risk of scratches, dents or other transit damage

  • Provide an appropriate gifting experience

Where applicable, the product may be placed inside its premium presentation box and then securely packaged for transportation.

11. Damaged or Tampered Shipments

We recommend checking the outer packaging when your order arrives.

If the package appears severely damaged, opened or tampered with, please:

  1. Take photographs of the package before opening it.

  2. Record a continuous unboxing video where possible.

  3. Open the package carefully.

  4. Check the product and accessories.

  5. Contact VEZENTA customer support promptly if there is any issue.

Please retain the original packaging until your concern has been resolved.

An unboxing video can significantly assist us in investigating transit-damage or incorrect-product claims.

12. Lost Shipments

If tracking indicates that a shipment is lost, delayed for an unusually long period or otherwise appears to have a delivery issue, please contact VEZENTA.

We will coordinate with the applicable courier partner and investigate the shipment.

Where a shipment is confirmed as lost after investigation, VEZENTA will provide an appropriate resolution in accordance with applicable law and our policies.

13. Delayed Shipments

Occasionally, shipments may be delayed due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Courier operational issues

  • Transportation disruptions

  • Incorrect address information

  • Remote-location serviceability

  • Government restrictions

  • Strikes or other unforeseen circumstances

We will make reasonable efforts to assist customers in tracking delayed shipments.

14. Incorrect or Missing Product

If you receive:

  • A different product

  • A different colour/variant

  • A missing item

  • A product materially different from your order

please contact us promptly with your order number and supporting photographs/video.

The matter will be reviewed under our Return & Refund Policy.

15. International Shipping

At present, VEZENTA's standard shipping policy is intended primarily for orders delivered within India.

If international shipping is offered for a particular order:

  • International shipping charges will be communicated separately or displayed at checkout.

  • The customer may be responsible for applicable customs duties, import taxes, tariffs and other destination-country charges.

  • Delivery times may vary significantly by destination.

  • Customs clearance may cause additional delays.

International orders may be subject to separate shipping and customs terms.

16. Changes to Delivery Address

Please contact VEZENTA as soon as possible if you need to correct your delivery address.

Once an order has been packed or dispatched, we may not be able to change the delivery address.

Any additional charges imposed by the courier for an approved address change or redirection may be payable by the customer.

17. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

If an order has already been processed, packed or dispatched, cancellation may not be possible.

In such cases, the customer may need to follow the applicable procedure under our Return & Refund Policy.

18. Shipping & Return Charges

Shipping charges associated with returns, replacements or exchanges will be handled according to our Return & Refund Policy and the reason for the return.

For products that are damaged, defective or incorrectly supplied by VEZENTA, reasonable return/replacement shipping costs may be borne by VEZENTA, subject to verification and approval.

19. Force Majeure

VEZENTA will not be responsible for delivery delays caused by events beyond our reasonable control, including:

  • Natural disasters

  • Floods

  • Fire

  • Epidemics or pandemics

  • War

  • Civil unrest

  • Government restrictions

  • Strikes

  • Major transportation disruptions

  • Courier network disruptions

  • Internet or telecommunications failures

We will make reasonable efforts to minimise the effect of such circumstances.

20. Shipping Communication

By placing an order, you agree that VEZENTA and its authorised service providers may contact you regarding your order through appropriate channels such as:

Email • SMS • Phone • WhatsApp

These communications may include order confirmation, COD verification, shipping updates, delivery information and customer-support communications.

Our Premium Delivery Promise

At VEZENTA, we don't consider the experience complete when the product leaves our facility.

It is complete when your VEZENTA wallet reaches you safely, beautifully packaged and ready to be enjoyed or gifted.

VEZENTA — Crafted Beyond Luxury.
Premium Leather. Timeless Design. Exceptional Presentation.

Contact Us

VEZENTA
Operated by: Tanur Creations
Email: info@vezenta.com
WhatsApp: +91 9479927886
Business Address: XUIII,BLOCK A,GREATER NOIDA,DISTRICT GAUTAM BUDH NAGAR,UP,INDIA,PIN CODE--201310